FAQ
WHAT IS THE LIMIT OF SIMULTANEOUS TCP CONNECTIONS (THREADS)?
We use the method of counting threads based on simultaneous TCP connections. Our counter counts the number of simultaneous TCP connections at any given moment from all your bound IP-addresses. Note that the thread counter has about a 5-second delay.
Threads in a used software can differ from our threads (simultaneous TCP connections), if another thread count method is used or a browser emulation (BrowserAutomationStudio (BAS), ZennoPoster, Selenium). This doesn't mean that your software or we counted threads incorrectly. This means that different units are used for counting threads.
The counter for simultaneous TCP connections is in the bottom part of the management panel. It displays the number of current simultaneous TCP connections (threads) as well as average and maximum metrics for selected time periods, and the maximum number of simultaneous TCP connections for all time.
The price of our proxies is calculated based on the purchased limit of simultaneous TCP connections. You can read more about it on the "Prices" page.
HOW MANY PROXIES DO I GET BY PURCHASING A SUBSCRIPTION?
We give 10000 proxies for connections that are a gateway-proxy of our server. This is how the gateway works: your request comes to our server, the proxy server allocates the IPv6 address from our IPv6 IP-address space for you, and then the request from this IPv6 gets directed to a website. During rotation for every request, the IPv6 address either always changes or is temporarily fixed during timed rotation.
Big IPv6 IP-address spaces (subnets) are used on each of our proxy servers. For example, a /29 subnet has an IP-address space which consists of 633,825,300,114,114,700,748,351,602,688 IPv6 addresses.
Since we have rotational proxies, every user gets access to the entire IPv6 IP-address space through gate ports. Basically, you will get as many unique addresses on the way out as the number of requests you sent while your subscription was active.
Because of the large size of the IP-address space, the collision chance (IPv6 address matches) for every client tends to 0%.
How the IP-address space (subnets) is distributed on our proxy servers:
Netherlands – one /29 subnet;
United Kingdom – one /29 subnet;
United States – one /29 subnet.
WHAT PROTOCOLS DO PROXIES SUPPORT?
Our proxies support HTTP, HTTPS, SOCKS5 and SOCKS5(H) protocols. You can choose any one of these protocols on your software and our proxies will work as intended.
You don’t have to download various lists for HTTP/HTTPS and SOCKS5/SOCKS5(H). We have a unified list for all protocols.
WHAT IS THE FORMAT OF THE PROXY LIST?
By default, our proxy list is provided in the ip:port during the white IP list authorization, and ip:port:login:password during the authorization by login and password.
In the proxy output window, you can choose the convenient output format for your case, for example, choose the prefix, set the order of ip:port and login:pass, and set the right separator.
We give out a DNS proxy list by default for user convenience, it is more universal and doesn’t require changing the list during maintenance. Additionally, you have the option to get an IP proxy list, but we only recommend using it if your software doesn’t support the DNS service.
WHAT IS THE PROXY GEOLOCATION?
Our proxy servers are in two places: Netherlands and the United States. We pay close attention to geolocation, so it matches the real server location on our subnets as well as all geoIP databases.
GeoIP databases can be divided into public and private ones. By public, we mean those geoIP databases where almost any individual can check geolocation by IPv6 address. By private we mean those geoIP databases where you can't check geolocation by IPv6 address. Such databases are used, for example, by Google, Meta (Instagram, Facebook, and others), and Telegram. Geolocation on such websites can be discovered only by being on them, and it can differ from real geolocation.
You can check the geolocation of an IPv6 address in public geoIP via the link (clickable link). On this website, you can find out the geolocation from 7 various geoIP providers with one click.
Currently, we know how to install the right geolocation in Google and new networks and how long it takes. Below is an example of our real geoIP matching with geoIP in Google services:
Our servers' geolocation by public databases, and by the Google services database:
United States – United States by public geoIP, United States in Google geoIP;
United Kingdom – United Kingdom by public geoIP, United Kingdom in Google geoIP;
Netherlands – Netherlands by public geoIP, Poland with the Google geoIP.
We try to maintain the purity of our proxies so that you can use all websites without any problems. For this, we replace our IP-address space (subnets) once every few months. In Google, the update of the geoIP happens about once a month. In public databases it happens over a period of two days up to a month. After the installation of new subnets, geolocation and language in Google services and other websites can be displayed incorrectly within the specified period.
DO YOU OFFER REFUNDS?
We do offer refunds, but only if one of the following conditions is met:
- Not more than 24 hours passed since you purchased a proxy subscription, and the subscription either was not activated or was activated but wasn’t used.
- Other, if it was discussed in advance in personal correspondence with our technical support.
We won’t make a refund if our proxies don’t fit your specific working case, as we do not make such guarantees. A refund will not also be made in the case of a violation of the user agreement.
To check the website for IPv6 support, use our form, mentioned in the next paragraph. This will warn you against purchasing a subscription with a proxy for a website that does not support the IPv6 protocol.
DOES A SELECTED WEBSITE SUPPORT THE IPV6 PROTOCOL?
You can check a website for IPv6 protocol support on our page (clickable link).
The fact that the website supports the IPv6 protocol does not mean that you can interact with it the way you want to. IPv6 support only guarantees that a particular website will be available through our proxies, nothing more. IPv6 support can be partial and apply only to one domain, while other domains, for example, with authorization or other significant elements, can simply not support the IPv6 protocol. Some websites have their own developments for detecting proxies, which can turn on anti-bot systems, which then can make working with proxies more difficult or not allow it at all. Check all the needed domains for IPv6 support and test them for having an anti-bot system in a real-life setting for more accurate results.
We can only guarantee that we are not blocking any websites on our end.
HOW DO ROTATIONS FOR EVERY REQUEST AND TIMER ROTATIONS WORK?
A rotational proxy is a type of proxy-server that assigns a new IP-address for every new connection. This means that, for example, you can send 5 000 requests and get 5 000 various IPv6 addresses.
By default, rotation is set for every request, meaning that for every new request, a new IPv6 address will be given, whether you are addressing only one or all gateway-proxies. Basically, there is no difference whether you are working through one of a few gateway-proxies.
When installing timed rotations on every gateway port, a fixed IPv6 address is allocated and assigned to every gateway-port. If the timer is set to 30 minutes, then once every 30 minutes, all external IPv6 addresses will be changed.
On the screenshot above, one rotation is set for every 15 seconds. To set a rotation on every request (by default), enter the “0” value, independent of the measurement unit, and click the “Save” button.
DO YOU OFFER A TESTING PERIOD?
We offer a free testing period of 6 hours so that new users can check our proxies for all their needs. Contact support for this one.
Before sending a testing request, specify for which website you need proxies and your goals, for example: “For Instagram, I want to work with accounts through cookie files”. We don’t share this information anywhere, it is used only for selecting the right subscription and filtering out potential troublemakers.
If the user refuses to provide information about the way he wants to use our proxies, he will be denied a testing period. Testing can only be given once, with an option of one of the subscriptions for new users. In some cases, for repeat customers, we can provide tests more than once.
The administration has the right to refuse to provide a testing period without an explanation.
DO YOU SET ANY LIMITATIONS FOR USED TRAFFIC?
We do not charge for used traffic, it is unlimited for all customers. It is important to differentiate between the terms “traffic” and “bandwidth”. By “traffic” we mean the amount of transferred data in a given period of time. By “bandwidth” we mean the maximum amount of data that can be simultaneously transferred by all users at a moment in time.
Some users can use an excessive amount of bandwidth, which can negatively affect other users. In this case, we can temporarily block the subscription until we clarify the situation to normalize the performance of our proxy-servers. More about that in the "Prices" section.
WHAT AUTHORIZATION METHODS ARE SUPPORTED?
Our proxies support authorization by login and password as well as authorization by IP from a whitelist (binding by IP). During authorization by IP from a whitelist, you have to bind your IP-addresses, from which you are going to use the proxy, yourself.
Depending on the requirements for the proxy format in your software, you can get a proxy-list in the format required by your software, this is mentioned in the paragraph "WHAT IS THE FORMAT OF A PROXY LIST" above.
When using login and password in the first request from a new IP-address, a network error will pop up, this is the response of our server that your IP was successfully authorized. To check a proxy in proxy-checkers on websites, perform a second check, as an error will appear during the first one. Our server must authorize the IP of this proxy-checker for your subscription.
HOW TO RENEW A PROXY?
You can renew a proxy by either reaching out to our support or purchasing a similar subscription. Currently, we don’t have auto-renewal.
HOW TO EXPAND THE LIMIT FOR IP BINDING?
Every subscription has a default limit of up to 50 IPs for binding, which means that you can simultaneously work from 50 different IP-addresses. This limit should be enough for most users.
If this limit is not enough for you, we can increase it to the needed amount for free. Contact customer support for this.
WHAT IS THE SPEED OF YOUR PROXIES?
All of our proxy servers have dedicated 10 GB/s uplinks. We do not have any artificial speed restrictions. We use our own developments and solutions for creating and managing proxy-servers, and we are constantly working on improving them.
HOW TO CHANGE THE LIMIT OF SIMULTANEOUS TCP CONNECTIONS AFTER A PURCHASE?
All clients have the option to change the limit of simultaneous TCP connections (threads). That being said, it doesn't matter how many days left until your active subscription expires, we can make a recalculation by the number of days left, and the pricing is clear and transparent. Reach out to support to increase the limit.
You can decrease the limit of simultaneous TCP connections (threads) when renewing a subscription. We do not make refunds for decreasing the limit of simultaneous TCP connections. That’s why we recommend doing this before renewing a subscription.
WHY IS RECAPTCHA SOLVING IS PROHIBITED?
Solving reCAPTCHA similarly to parsing negatively impacts subnets and Google services. Solving reCAPTCHA sanctioned search from the entire subnet, and any of our users will have to solve reCAPTCHA for any search query. This is because the reCAPTCHA service is owned by Google, and Google fights with bots.
For using our IPv6 proxies for reCAPTCHA solving we will ban your subscription, such activity is prohibited by our User Agreement.
WHY IS PARSING OF SEARCH ENGINES IS PROHIBITED?
Server proxies are not designed for search engine parsing. Aggressive search engine parsing leads to either a full blockage in search engines or a сaptcha after almost any user action. It ruins the user experience as well as brings losses to our Service.
Many of our users use search engines, for example, for visits to a target website from a search engine (hrefer) for greater trust. We don't want to endanger the work of our users because of search engine parsing. We block subscriptions for search engine parsing, as such activity is prohibited by our User Agreement.